River Oaks Apartments

EDIT: A new person is now working in the office at least a few times a week to my knowledge. I was even able to talk to her in person. To address the main point of my review below, service has returned to some degree. We will have to see how consistent it remains, but my household has had our work orders and other concerns fulfilled. I have increased my review to match.

I'm still quite unhappy about the massive rent increase. I also wanted to point out that previous management charged tenants for a valet trash removal. From the time AION took over this cost has continued to be charged to use monthly, though they are no longer providing this service. Overall, the neighborhood is pleasant and very family oriented. AION even repaved the nearby park, which was a nice improvement. Hopefully service continues to improve in timeliness and consistency, and we don't continue to see this 20% increase in lease prices yearly. ORIGINAL REVIEW: Service has totally disappeared since AION management took over.

Our rent skyrocketed at about a 20% increase. There was once someone working in the front office, but they were never available. Now no one works at the front office, so we have to rely on AIONs automated "to whom it may concern" service line. Currently, my unit is waiting on a multitude of issues, including service requests, a lease update to include an agreed upon addendum, and services that we pay for that disappeared, such as having our trash taken weekly. BUT, they do have the time to replace a lightbulb in the auxiliary parking lot.

And they have time to send out a notice that unregistered vehicles will start being towed. (I get it, but the residents are facing other pressing issues). To top it all of, here's a story. Our unit receives a notice on our door that AION is sending contractors to do routine work on our toilets and electrical box. Okay, cool. The contractors show up and say "Apparently no one was told, but we have to do some extensive work that will knock out your power for 3 or more hours." Well, my household works from home, so we rescheduled.

On the day of the work, we lost power for over 7 hours. This wouldn't have been any issue if we had been warned any amount of time in advance. I would love to post great things. In fact, the neighborhood is quite lovely! Very nice neighbors, there's a cute little park nearby. its enjoyable! Its a nice place for families and AION allows pets now, so that has been nice. For now though, I feel its reasonable to stick to a 1 star review until we get any responses on these issues AND some reliability from management.

Here is the quite place and good for family having young childerens or baby. If you were a kind party people, everyone can hear what you are doing at night.

Went to a 4:30 appointment with my family. No one was at the office. Called 4 numbers. Talked to someone in a call office not onsite of course. 40 mins later. Nothing. Wasted my time with my wife and daughter. No professional at all. Don't waste your time.

This used to be a locally owned community with owners who cared. Now it is a profit mill. Rates have skyrocketed, and the service is a joke. It should be noted that the people who actually work at the river oaks location are good people. They just receive 0 support, and are treated like cogs in a wheel. My unit is also falling apart with age and lack of maintenance. Look elsewhere.

Jennifer, in the management office, is a dream to work with. She is responsive, professional and knowledgeable. Any issue I have with maintenance is handled promptly by her and Justice. Justice has handled any issue I have had with excellent expertise. Both he and Jennifer are great to work with. Other issues that I have with Aion itself regarding utilities, billing and such are not something to be handled in an online review. Open communication about the changes from the old management company to them has not been very good.

They remove the negative reviews and the positive ones are fake. Big red flags i had scheduled to see a unit and there was no one in their office i wasted a trip out there and then they took down the unit from the market.

Great experience living here. Issues taken care of fast. Carol is the best!

Very well run with updated units. Easy to get to and can be downtown in minutes. Love the pool!