Sea Breeze Vacation Rentals - Del Mar

The Seabreeze and Vacasa team do not care about your property. You are another number to them, and it's highly doubtful they clean the units throughly. Considering having up to 20 people staying in a place that sleeps 6, one person cleans for 20 minutes. I have experienced a hit and run on my vehicle, from one of their tenants and they refused to help me with any information.

I have experienced theft from a shared wall with the rental property and it boils down to them doing a horrible job screening the tenants. Do not hire them as a rental company for your rental property. There are so many better options that actually care about your property and city. I have owned my property for over 25 years, unfortunately Vacasa bought Seabreeze in November of 2021 it has been even more downhill from there. I have called the city multiple times and tried to get in touch with management but they will never call you back. Let's see if I get a response now.

This rental company is horrendous. They cancelled our house rental reservation because of a "technicality" 4 weeks after our reservation was made. Our credit card company has already charged and billed this amount of money! We have already paid the entire amount of the reservation. If we had canceled, we would have lost ALL of the money that we paid to book this house. The owner cancels without any consequence.

I've stayed in dozens of VRBO & AirBnB rentals, some better than others, but this experience with SeaBreeze by Vacasa truly took the cake. First of all, Vacasa does not seem to exist. They did not answer a single message on VRBO, and a note on the listing site directed me to call Seabreeze with questions. So, instead of dealing with an "Owner, " as the site intends, I had to go to a 4th-party company.

They called my rental a "Beach Bungalow, " and charged a pricey $300/night by the time you add cleaning fees, tax, etc. Next time, I'll just get a hotel. A few of the many concerns: 1. The property was situated in a back alley, behind another house, in a beach town with a large transient population. This was absolutely not mentioned in the listing or check-in instructions.

A homeless man followed me home one night, and scared me half to death lurking by my car as the parking spot (which is also in the alley). 2. The rental had a sketchy vacant garage in the 'private' yard with no lock or security. Half the windows in the house had no blinds or shades, allowing great opportunity for any local Peeping Toms. 3. Seabreeze informed me a few days into my stay that a "Home Inspection" would be conducted in the rental while I was there.

I explained to them I had just had surgery, was recovering/bruised/not wanting to be bothered by strangers, and they completely blew me off. 4 people arrived and spent hours taking photos all over the house, with me and my personal items in it, as well as the exterior of the property. Turns out this was an Appraisal, which apparently the Owner found more important than respecting a paying Guest's privacy. 4.

The internet connection was unreliable, and I missed an entire day of work b/c the Owner apparently didn't pay the AT & T bill so service was shut off. Yikes. 5. I explained to Seabreeze that I was frightened by the location/lack of windows/lack of security in the yard and requested to move to another Seabreeze rental or end my stay a bit early. I was told point-blank that I wasn't getting my money back, end of story. 6.

The listing advertised a Washer/Dryer in unit, but it was actually in a totally different house in front of mine. I was there 2 weeks so had to use it, and one afternoon discovered ALL of my laundry was stolen from the W/D. I notified 2 Seabreeze Reps immediately and asked about protocol for theft, and as I write this 24 hours later have received no response. Seabreeze/Vacasa, whatever this is, is a racket and should not be allowed on VRBO or AirBnb. Buyer beware.

I had a 3 week stay in a Newport Beach property that was well taken care of. There was almost no contact with the staff, so that can be good or bad. I can say that as I booked it though, they kept telling me they were going to charge extra for my dog, and I kept showing them the VRBO listing that said the dog fee was included. Then they would call me back and tell me they had to charge me for my dog.

We went through 3 rounds of that. When I checked out I left some clothes in a drawer in the closet. My fault. I get that. Their customer service was absolutely horrible though. Sandra in Guest Services said they cleansed a ticket in the morning the day after I checked out. The ticket is an email to their Operations Department. Sandra would not call the Operations team, or call the person now staying in the unit or call the cleaner who cleaned the unit.

She would not take any further action. When I asked to speak to her manager, she said there were no manager. She said no one would talk to me. She said my items (and therefore me) are not high priority, and I have no choice but to wait for them to call. Or not. I asked her to problem solve with me, and she got upset and more rude. I called back just before they closed and went through the whole thing with Sandra again. It ended the same way. I don't understand how companies with this kind of guest services survive.

I have never provided a negative feedback before, but this is fully earned by this organization. Would give 0 if I could. It looks like other people were similarly taken advantage of just like us. We arrived to the property before 6pm and couldn't access it because the door lock was broken. The property was supposed to be ready at 4pm. I called customer support multiple times and was promised multiple times that someone local will call us, come over, and fix the issue.

After waiting for more than 1.5 hours in the cold outside at night, no one local called us or came to fix the issue. We had to find another property to spend the night. Customer support also didn't apologize for the bad experience and didn't give allow us to get a refund. Avoid properties managed by SeaBreeze Vacation Rentals and Vacasa (they changed the name probably so other people don't see these negative reviews)

We stayed at a sea breeze rental home for our fall break. Location was great and they had a lot of kitchen amenities- but that was it as far as positives. The beds and bedding were uncomfortable. There were plastic covers on some of the beds (I assume in case of accidents) but even my non picky kids complained of not being comfortable. You have to pay in quarters to use the washer and dryer (at least in our unit) which was inconvenient.

The biggest thing though was the condition of the home when it rained and our experience with the issue. It rained one afternoon and we had a minor leak- this leak was in the main kitchen/living area. We didn't realize there was a leak until my young daughter slipped on the wet tile. Luckily she wasn't hurt. We notified them and they asked if they could send someone to inspect which I said yes but since it stopped raining it didn't seem like a big deal.

They never sent anyone that afternoon. However it rained harder that night. We then had three separate leaks in the main living area and kitchen. We couldn't use the kitchen table and my kid who was planning on sleeping on the sofa bed couldn't. We ended up having to use a bunch of towels (which sucked since we didn't have many and didn't want to pay to wash).

It felt so run down and dumpy this whole evening. I immediately emailed them about this issue that night- and sent pictures- but didn't get a reply till the next day. Which I assumed would happen since it was at night. They asked to come by the next day which we said ok- and they came and inspected. We were leaving that day so we didn't want to worry about it at that point.

I emailed them about all this and the experience this last week (a week after our stay). For the condition of the home and this experience I would have thought some Type of compensation or a discount on a future stay or something would be offered. But the company notified us that they offered us a 'temporary fix' in a 'timely manner'. Such a joke. I'll never stay with them again.

This is another zero star review. Not surprisingly, the property has already been mentioned negatively, Beach road in Dana Point. I was SO excited when I booked it six months ago, although there were some reviews that gave me pause. My vacation was supposed to be next week. I went on Vrbo to review the property and saw that in the last two months there have been three reviews, all horrible.

This made me want to cry. I was so looking forward to this trip! I contacted management and told them I just couldn't stay there with the maintenance and cleanliness issues. Their response was to send me photos of the property which just reaffirmed that the kitchen floor tile is indeed cracked and missing as reviewers had mentioned. I sent email after email pleading my case that I just wanted to cancel and get my refund But even though I never stepped foot in this property, they are charging me $2700 which includes a $559 owner's fee and $350 cleaning fee. To NOT stay at their property. Had I seen any of these reviews I would've never booked in the first place.

Renters BEWARE. Worst rental company. Can't be trusted! Charged us $400 for a headboard they claim we broke even though we have photographic proof. They are unethical and will try to swindle you out of money you don't owe. Id give zero stars if I could and have reported them to BBB. They also falsely claim on their website to be BBB A+ but they are in fact NOT according to the BBB website. UPDATE in response to Seabreeze's public response to this review.

They have yet to reach out privately to reimburse as they stated and it had been nearly 4 days. This was clearly a tactic to try and save face while having no intention of actually reimbursing me for something they wrongly accused me of doing. They also never responded to my email showing their "before" picture and my time and date stamped "after" photo. It shows that the headboard was left in the same condition! They are liars and you can't trust their word or their actions! Stay aware from dealing with them!

Where do I begin? MAL-273 - CHATEAU DE MALIBU 6 BR7.5 BA14 GUESTS.The pictures online are amazing. Unfortunately, aside from the views and exact physical stature of the house itself, what you see is NOT what you get! master bedroom was 86 degrees. The AC was not working. very very poor internet connection stovetop make a ticking sound every time we cooked Mold on the shower faucet Rust on the toilet bowl cleaner The safe door posed a huge risk to my kids that wanted to go down stairs to do movie night in the theater.

That is not normal wear and tear. That is a huge liability risk had anyone gotten hurt with that big metal piece hanging out. The wall in the racquet club room falling out is not normal "wear and tear". To have a piece of wall just hanging off from the top is a huge liability and risk to my kids and family. Pyrex and pots had previous customers old food stains on them Broken microwave Pee stains from previous guests on toilet Doors to the guest house and main house did not lock.

That is a safety risk. I have proof I tried reaching out to them cuz text while there and still got denied compensation back for this awful experience that ruined our vacation.

Critical: Professionalism, Quality, Value Rented a house on Balboa Island and my family was shocked and disgusted at the condition of the home. The absolute worst was the shower that was COMPLETELY overrun with mold. The cleanliness standards of this company are offensive.

The home we rented from SeaBreeze was beautiful and very modern. Very clean upon arrival and had everything we needed to enjoy our two week vacation. The location of the house had a great view of the Ocean with beautiful sunsets every night. It allowed to really experience everything SoCal has to offer. Definitely will use SeaBreeze again for my next Cali Trip!

We stayed at 906 E Oceanfront Unit A, Newport Beach, CA 92661. We stayed for one week and it was so much fun. Right on the boardwalk there was beautiful green grass and it was perfect for the dogs. It was so clean inside and very cute and comfortable. The showers were great and I never once had a cold shower even when everyone had showered before me. It was nice to have the beach right by us as well as cute surf shops and good food. I was very impressed and will definitely want to stay there again.

We stayed in #8311 - "Steps to the Shore" in April 2021. The house is just a few steps away from the beach and has everything we needed for our stay. We were impressed with the kitchen and all the cookware and appliances that were stocked. They even provided beach chairs in the garage. Rooms were spacious and the living room has huge windows with nice views. Backyard felt private and great for hanging out. Would definitely book this again!

Wish I could give this company a "zero stars" review. Worst ever! We rented a beachfront property on Beach Rd in Dana Point. We arrived to find a full construction crew camped out on the patio and working on an enormous beach project. Sea Breeze told us that they didn't know the owners were "shoring up" their beach and there was nothing they could do for us.

We had no beach or patio access until the last day of our vacation. Sea Breeze offered 5% off on a future stay. Laughable! There will definitely not be any future stays with this crooked company. Save yourself the stress and headaches. rent elsewhere!

Sea Breeze Rentals deserves a ZERO. My family rented a vacation home in California and when we got there, the home was disgusting and in disrepair. The pictures on the website are beautiful and pristine and the reality was horrifying. We left 3 hours after arriving and they would not refund our money. We ended up paying for lodging at another hotel, doubling the cost of our vacation.

Sea Breeze would not call us back with the status of the re-cleaning. There is no management. They give a canned response and sound like robots on the phone. The refrigerator was falling out of the wall, there was a giant hole in the wall, a huge hair ball in the master shower. The linens were absolutely disgusting, makeup and bodily fluids all over them, dead bugs, dust, food, and debris everywhere.

There was sand on the appliances and furniture. All of this during COVID. No cleaning signs posted or safety precautions taken. This was the worst experience of our lives. Completely ruined our vacation. A restaurant moved their operations out in front of the 'quiet' neighborhood advertised and we were not notified prior to our visit. BUYER BEWARE. Don't waste your time, money, or energy on any Sea Breeze Rental. This place was a DUMP and the customer service was TERRIBLE.

My experience with Seabreeze Vacation Rentals was the worst vacation experience of my life. We checked into a rental unit that had not been cleaned since the last guest stayed there. The bed was unmade, the towels were all over the place, the floors were dirty, and the bathrooms had not been cleaned. We essentially did not have a clean place to sleep after a day of travelling.

We spent 4 hours trying to get in touch with Seabreeze during what was supposed to be our vacation. We tried phone, email, and text but they did not respond to anything. From there, without any options since VRBO was also unhelpful (separate review coming) and nowhere clean to sleep, we decided to get to work. We spent the next 4 hours cleaning the place so we could go to sleep with some peace of mind.

We tried calling Seabreeze again in the morning, and once again no response. Not until noon did they finally respond. They simply apologized over text versus even making the effort to call us to see if everything was ok. They said a cleaning person would be out shortly. 2 hours later, she finally arrived. From their perspective, they made everything right with us and there was nothing else for them to do.

I followed up everyday for the next four days of our vacation asking them to give us a reduced rate on the room for the stress and trouble they caused. After much and back forth with "management" they only offered to just waive their fees. We found this insulting and not nearly enough to make amends with the fact we had to walk to a filthy apartment, clean the place ourselves, and spend half a day trying to get in touch with Seabreeze.

We decided it would be easier to file a claim with the credit card company versus working with these people. See my pictures, read all the reviews, and think twice about staying at a Seabreeze property.

We had a 37 year reunion with high school friends from all over the world. All women and was very important to have a nice place to stay. After 5 days we went to Las Vegas for another 4 days. I reserved this property after reading all the reviews and talking with the management of the property in length, i was reassured that this is a "VIP" or I should say a "luxury" property.

I also discussed one of the reviews that mentioned this house is old and dusty and that the pictures were misrepresented on their website. Once again, i was reassured that the person who wrote the bad review wanted her money back and was not a true claim about this property. Based on their presentation of the house we even bought insurance so if anything happen to this "VIP" house it can take care of it.

Our experience was horrible from condition of the house to service that we asked and never got. The house was old and dusty as the other review explained. The sofas had duct tapes on them, the bathrooms's tubs were moldy and dirty. The cabinets and closets were old and smelly. Lots of owner's junk in the cabinets. Two of the bedroom windows was covered with old films.

The view of the outside was nice but the yard was not clean as the picture showed. We were told not to use the barbecue on the picture and instead they had an old black barbecue to use. We called and complained and the person on the phone apologized and said they will send cleaning crew to clean the bath tubs and the house right away. The cleaning crew never showed up.

Later that day a gentleman came to check on us and we complained to him he went and came back with more toilet papers, soap and clorox so we could clean it ourselves. I called a few more times and left messages but no one would call us back. After the trip i contacted them but very hard to get hold of them. After two months of emails, calls and emailing them the photos they finally sent me an email offered us $500 voucher for the next stay and I was asked not to give them a bad review.

Very disappointed of this house and the service, we paid for a luxury home and did not get what we paid for. They never took responsibility and not even apologized. This review is to let future renters know to be aware. This house is not a "VIP" or in other words a luxury house at all. Please see pictures of the house that we took. I have more pictures and details of my letters, complains and pictures that all are documented with date and times.