Island images by Mark Gardener. Or maybe the occasion calls for a different vacation home? Whether you prefer a cliffhanging contemporary or a simple cabin, you will find consistent comfort and amenities in each of our vacation rental homes. Snow-capped mountains, an abundance of wildlife, and the extraordinary beauty of nature.
Reviews (14)
Kelsie K.
Jun 14, 2022
If I could give it 0 stars I gladly would. Our stay Friday 6/3 thru Sunday 6/5 was fabulous, but what happened when we left has been a nightmare to deal with. My family has a small house in Chelan Falls, but a pipe burst so we needed a place to stay for a wedding. I found this place on VRBO which was perfect for my fiance, sister, brother in law, two nieces under 2 years old, and myself.
Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic.
Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager).
Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiances brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiances hair located on the pillows and head area of the bed.
To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets.
Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets.
No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections.
So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.
Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic.
Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager).
Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiances brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiances hair located on the pillows and head area of the bed.
To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets.
Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets.
No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections.
So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.
Jennie R.
Jun 14, 2022
This was BY FAR the worst lodging experience ever. It was so bad that we paid for another hotel out of pocket to stay at a different location after having such a poor experience within the first 24 hours of her stay at this facility. Upon arrival, we went up to park, after hours, and were rudely lectured by a staff member that where we were parking we weren't allowed.
I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer.
The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full!
We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website.
At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.
I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer.
The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full!
We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website.
At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.
Anna M.
Aug 12, 2021
Unfortunately, this is the first bad review for Chelan rental property that I am giving and we've have been coming to Chelan for about 7 years renting luxury properties with private pools only. This property is anything but luxury. First off, description makes it sound like all bedrooms face the pool, which is incorrect. But ultimately, not a big deal.
Main floor area has no shade during afternoon and gets uncomfortably hot especially considering that siding is metal. Fans provided were extremely loud. So most of the stay it was hot and noisy. Outside also provided no shade. Pool was nice and big but for a few days we had to have it serviced as it was not filtering and because of that couldn't swim for 4 hour periods during 2 days.
For a 5 days stay it's significant. Kitchen was plenty staffed with all of the necessities. But when it came to bedrooms, we couldn't find a single extra pillow, blanket, or sheet to use. I have never ran into a problem like this before! All the houses we've stayed before had extra bedding items for guests comfort. I will mention but will not go in detail about rat droppings that we found by the doors, by the pool, and yes, in our shoes.
The other unpleasant surprise was the next door neighbor just walking in unannounced onto the property. To say that we were shocked is an understatement. Like I said at the beginning, I have never left a bad review before, but this was a very unpleasant vacation for our family. Sadly, we were looking forward to it for so long and left with such broken hearts
Main floor area has no shade during afternoon and gets uncomfortably hot especially considering that siding is metal. Fans provided were extremely loud. So most of the stay it was hot and noisy. Outside also provided no shade. Pool was nice and big but for a few days we had to have it serviced as it was not filtering and because of that couldn't swim for 4 hour periods during 2 days.
For a 5 days stay it's significant. Kitchen was plenty staffed with all of the necessities. But when it came to bedrooms, we couldn't find a single extra pillow, blanket, or sheet to use. I have never ran into a problem like this before! All the houses we've stayed before had extra bedding items for guests comfort. I will mention but will not go in detail about rat droppings that we found by the doors, by the pool, and yes, in our shoes.
The other unpleasant surprise was the next door neighbor just walking in unannounced onto the property. To say that we were shocked is an understatement. Like I said at the beginning, I have never left a bad review before, but this was a very unpleasant vacation for our family. Sadly, we were looking forward to it for so long and left with such broken hearts
Unknown U.
Feb 15, 2021
We've stayed at the GrandView many times and over the past 5 years it has really gone down hill. I've always had somewhat of an issue with the rates they charge because they do not keep up the property well and the outdoor amenities do not accommodate the number of guests they have during the summer months. A few winters ago, we stayed at the GrandView and when we walked out on to our room balcony, there were MASSIVE piles of animal feces all over the picnic area below.
What a nice view huh? The smell was also abhorrent. We reported it to the front desk on our first day. They assured us that they would handle it and after a two night stay, guest what, it was still there. Totally untouched. Disgusting! We booked a reservation for the Summer of 2020, and cancelled without issue. We booked again over the phone for the Summer of 2021, we did not pay a deposit and did not sign any form of contract.
We received an email confirmation and credit card on file confirmation, none of which contained their cancellation policy. We called to cancel 5.5 months before our reservation and were told that we needed to pay a fee of $125. Again, this "cancellation policy" was no where to be found in any of the confirmation emails they sent. It is buried in the footer of their website.
I also know for a fact that they currently have a long waitlist for a unit like the one we had so they should be able to book it immediately. This is the worst customer service from a "hotel" that I have ever experienced. My husband and I have stayed at many very nice hotels and never have we had to pay a cancellation fee for cancelling so far in advance. Windermere Vacation Rentals is a joke. We will not be returning to the GrandView and will tell anyone we can what a horrible place this truly is.
What a nice view huh? The smell was also abhorrent. We reported it to the front desk on our first day. They assured us that they would handle it and after a two night stay, guest what, it was still there. Totally untouched. Disgusting! We booked a reservation for the Summer of 2020, and cancelled without issue. We booked again over the phone for the Summer of 2021, we did not pay a deposit and did not sign any form of contract.
We received an email confirmation and credit card on file confirmation, none of which contained their cancellation policy. We called to cancel 5.5 months before our reservation and were told that we needed to pay a fee of $125. Again, this "cancellation policy" was no where to be found in any of the confirmation emails they sent. It is buried in the footer of their website.
I also know for a fact that they currently have a long waitlist for a unit like the one we had so they should be able to book it immediately. This is the worst customer service from a "hotel" that I have ever experienced. My husband and I have stayed at many very nice hotels and never have we had to pay a cancellation fee for cancelling so far in advance. Windermere Vacation Rentals is a joke. We will not be returning to the GrandView and will tell anyone we can what a horrible place this truly is.
Kyle James
Jan 24, 2021
I would HIGHLY recommend Windemere Vacation Rentals Lake Chelan. The management staff is extremely professional and take great pride in treating their clients with the utmost respect and attention to detail. I have stayed in rentals all over the world and this group lead by Sarah Jones is top notch. Cannot recommend enough!
Alicia Mau
Nov 06, 2019
I left a review after staying at the sandy beach rental in which they cut out the last part of the review regarding their managers instructions on where to leave our trailer got us a ticket. Then they made no offer to reimburse us for their mistake. Very unprofessional. If you make a mistake in your directions you should make up for it, not just say oh sorry.
Becky B.
Jul 27, 2018
Jay Garcia
Dec 09, 2017
I can rent a car, an apartment even purchase a house but I can not rent a house in Lake Chelan. I understand there is restrictions and rules and agreements that need to be followed. My family's age group should not be a factor, especially if we are all in our mid 20's. Most of us live on our own and each of us take full responsibility of our priorities. It is very disappointing knowing we can not have a family gathering because of our age group. I do not recommend this rental agency.
Peter Hickey
Jun 18, 2016
Megan Blaisdell
Jun 17, 2016
I havent rented from them yet, but I have been looking for a place to spend some vacation time this summer. When I called for more information they were very helpful with their recommendations and their website was easy to navigate. I felt like they really paid attention to what I was looking for in a rental and gave me lots of options. I havent decided which option yet but they are AWESOME! I will definitely continue to work with them AND use them in the future! :
Caitlin W.
Jun 14, 2016
I had the pleasure to stay at Chelan Resort Suites with Windermere Vacation Rentals Lake Chelan. Not only was the unit immaculately clean with Lake Chelan decor, but I also had one of the best experiences dealing with their staff. They were so attentive and responded quickly to all of my questions. You can tell they really care about providing a quality experience all around. I will definitely be coming back to Chelan and plan to book with Windermere again in the future.
Keith Wells
Jun 05, 2016
Their vacation rentals are some of the premier rental listings in the Lake Chelan valley! Lynn, Robin and the rest of the team are excellent and are able to respond to just about any request or need by both guests and owners. If you are looking for a great place to stay in the Chelan and Manson areas check them out!
Vj Conrad
Dec 02, 2015
I am excited to have such a high quality maintenance and reservation team in place in the Chelan Valley. They are focusing on the places our families will come back to year after year. The quality of this team will help owners reach the full potential in their properties and vacation renters to have the best experience at the Lake.
Cory Brewer
Nov 26, 2015
