Professional Property Management

My partner and I have been renting from ppm for the last 5 months. Our experience with them so far has been excellent. It took them about a month or so to get us into a place, but once they did, they have been great to work with. When we first applied with ppm, we were desperately looking for anything because of the way the housing market is in Missoula right now.

We ended up getting into a small, one bedroom apartment. We were both thankful for the place and the opportunity to prove ourselves as good tenants. But we knew we would need to upgrade soon. So, 4 months later, we started looking for places that better suited us and our future. We found a 2 bedroom that we liked, so we notified ppm about it. Within a few weeks, we were moved into our new place.

The transition was simple and pain free. Plus we got all out deposit back for the first apartment. I've read many of the reviews for ppm and it's mind blowing to me because our experience with them has been great and very professional. If you pay your rent on time, and keep your place clean, you will have no problem with this company. Thanks again PPM!

Really loved renting from here. The office lady's Theresa and chastity are sweet and are very good at thier job. Whenever maintenance was needed the maintenance guys contacted us within 48 hours to repairs and resolved the issue quickly. If we ever decided to move back to missoula ppm would be our first choice to rent through. Thanks for letting us rent through you for the past 4 years.!

I put an application with this company in January, I spoke with lady that told me to put an application in. I explained I was going through a divorce and my credit wasn't the best at the moment. She said that they didn't go off of that and that there was a lot of other factors. I gave the 40$ for the application and was denied later. I was told that I was denied because of my credit.

And bad rental history. I called both my last management companies and my current one in Miami where I haven't missed a payment and have perfect history not had they been contacted by this company. So in a nut shell they don't do there job and lie to you to get your app fee. I called to speak with a manager or the owner and was not giving the chance they won't provide there information.

Definitely the most unprofessional company Iv ever worked with. I make 20k a month and am very qualified. I work for Cadillac and have an amazing resume, there is no reason for this.

Kick out for no good reason. PPM is nothing but a evil company. You pay your rent on time and then they say sorry you have to leave for no real reason. Giving us only 40 days to find a place. Probably going to end up homeless because of them. And the owner is down right unprofessional, committing on every negative post which there is a lot of. Blaming the tenant instead of admitting that it just greed. So come to PPM where they will screw you over as much a possible.

PPM is the absolute worst property management company not only in Missoula but in the entire state! They've had multiple lawsuit against them. They not only withhold your deposit but try and charge a ridiculous amount.

It has been years since we used PPM, but after reading through the reviews it looks like they are still not conducting business in a professional manner, as further demonstrated by the less than professional responses to their reviews. We vowed never to do business with them again after they automatically signed us up for a year long lease when our six month lease expired.

When we tried to resolve the matter with them in person, their trashy receptionist was rude and actually laughed in our faces when we told her we would be bringing the matter to our lawyer. We did take the matter to our lawyer and he confirmed our suspicions that their practices were illegal. Our lawyer contacted them and the matter was magically resolved.

I feel bad for those that don't have a lawyer helping them deal with this company. Additionally, they unlocked our apartment door early one morning without knocking and claimed they were there to do an inspection (that had previously been conducted). It made us feel very uneasy that they would open our door without even knocking and let themselves in.

What would they have done if we hadn't been there? Overall, this review is very delayed, but I hope by providing it people are made more aware of the practices of PPM over the years so that they can choose a property management company that is not out to take advantage of their renters.

You could read through all of the other reviews and see how UNPROFESSIONAL this company is, but I will add to them. I work from home and am on video calls all day. There was a leak in the apartment below me and I gave the property management company the availability that I had to allow a plumber in and they ignored my time requests and told me that I had no choice and a plumber was coming at the peak of the day when I would be in meetings.

I asked them for an hour later than the time they provided and they very impolitely refused and ignored my calls three times. When they finally did answer my calls and I tried to explain why that time wouldn't work for me, they continued to cut me off and told me that it didn't matter. They never once asked me, they just demanded it and in a very rude manner.

There is no water anywhere in my apartment and I'm quite certain that this issue could have been managed by going through the ceiling of the lower unit. I'm not surprised given what everyone else has said about this management company, but am definitely disappointed by their behavior. If you have a choice, I would recommend looking at another agency.

My roommate and I have had a lease with them since November of 2020 and I would never do anything with them again. They never answer the phone, are horrible with trying to get things done or inquire about other places in there website, and they don't fix issues. It took them 3 months to get someone in our apartment to fix the giant hole in our apartment, and they haven't contacted me yet about fixing the water damage done to my dresser, nightstand, and other personal items from the mold that was in my room.

The landlord and owner came through right when I found it, and all they said was it's not a big deal. I've been trying to call them so I can actually talk to someone and no one has answered. Poor management.

I rented from PPM for 4 years and was pleased. The staff was responsive and did their best to handle any maintenance as quickly as possible. Rent was comparable to local trends, raising minimally over the 4 year period. I appreciated their accommodations during the pandemic by including my son on the lease when he was required to leave his college campus to attend classes online. And I much appreciated that the property was pet friendly. PPM staff was kind and professional. Overall, a good experience.

UPDATE: unfortunately, my review is truthful and the way it was handled is upsetting. The way PPM responded to my review, calling someone, who I only addressed in my review as a roommate, my "friend", and blaming it on them is what they've been doing since the whole situation started. Did I sign a lease with PPM that ended only a month after I signed? Yes. Did my roommate decide to make a major life change for her betterment and decided to leave? Yes.

The only thing that seems to be left out is that not only had we not received an updated lease a week before the prior one was set to be expired, but my roommate gave adequate notice to her leaving, and definitely DID give 30 days notice. I would know, because when she gave that 30 days notice, those were my last days as well. Even though I was on the current lease, PPM would not allow me to resign for the next year or even look for different roommates, even though we vacated the place three weeks after the lease had expired, due to my roommates 30 day notice.

My roommate trying to get a better start is not what screwed me over. It was that I felt fake confidence that since I was under a lease with you guys, that I paid all my fees and my rent and such, that I would have a stable place to live in the middle of the pandemic, and THAT really screwed me over. I do not appreciate having it be implied that I am stretching the truth and being dishonest, I am being genuine about how unprofessional and careless the company was with me, someone completely new who had signed with them, and that's what reviews are for.

Do not rent with PPM if you have any other option. Moved into a unit at the end of July, signed a year long lease with them and thought that gave me security. Well, when my roommate decided she wanted to move out a month later, they told me I would have to leave too, since I wasn't an "original lease holder". Went in to the office to try to talk and figure things out, and not only did they criticize my roommate for not knowing she wanted to move sooner, they told me there was nothing I could do regarding having to move out.

They told me I would be allowed to move back in after a two week cleaning period, and were going to raise the rent by $200 after the cleaning was completed. The way my roommate and I were treated was deplorable, and I would not suggest this company to anybody I cared about.

EDIT: I'd like to make it clear that in "Professional" Property Management Company's written policy, it clearly states they will keep the information you provide private and disclose the reasoning behind denying an application. (PAGE 2)"Keeping customer information private is a priority for Professional Property Management Inc." No matter if information of individuals are public, this management company is under written and signed contract to KEEP the information they were provided with private.

This individual provided you with their information and then you spread it on a public source. You denied an application with reasoning of poor rental review without speaking to previous landlords or references. (You did NOT state it was due to getting better applications) If this company would have been upfront from the BEGINNING of the reasoning behind denying the application, I wouldn't feel the need to be making this review. However, you then publicly posted sources of information of an applicant stating it was because of the offense.

There was a clear blatant lie and you're being caught in it. Then to list names of the applicants that applied to my review without me stating them. That was against their own written policies. And the clarify, the "fight" you are referring to is, the applicant called wanting to get information why, of all things on the application and credit checks, was the RENTAL REVIEW the reason they did not get approved.

You stated the applicant was arguing with you and gave the refund for the application costs. If you're going to respond in full defense, at the very least be professional, as it's in your company name. Looking through old reviews I have seen this is a pattern. Not only does PPM lack professionalism, but accountability as well. Everyone in life makes mistakes, the difference between the individual in question is that they were able to own the fault at hand.

Which whom provided documentation of how they have changed and turned around their life. Provided you with references of professionals who could say the same for this individual. Take some inspiration from a level 3 sex offender that has more dignity than a property management company with professional in the name. I understand questioning a person for something of this nature, but from someone willing to listen to an individual, especially one able to admit and strive for only better.

This company should be ashamed of itself. One that lies then bullies individuals on a public source because they can't take constructive criticism. No wonder there's an overall 2.3 rating. I have never heard of a more unprofessional and unethical property management company. A company that spreads information of applicants simply because they received a poor review.

They were untruthful with reasoning behind denying an application and then posted information of that applicant. I believe a company with this level of values should not be able to operate. Would NOT recommend renting from this management company.

In regards to PPM response to Rebecca: I had waited to get a lease extension from them and had not received one. When I went and asked them about it the lady told me she thought they had sent one, but when she checked she couldn't find it. "Oops, my bad" was her response. I had every intention to resign and kept checking for the lease renewal, hence why I didn't turn in a 30 day notice.

I am not thrilled that PPM believes I "screwed them over" when they are the ones that dropped the ball on sending out the paperwork. I paid rent on time, got repairs done that needed to be done, and communicated with them. They had no problem renting out that property. It was rented before I even moved out, so I guess I'm not sure how I screwed them over.

I will DEFINITELY not be renting from them again, but best of luck to those that do. I really enjoyed renting from them at first because everyone was friendly and efficient. Towards the end, the ladies in the office seemed like they didn't know what they were doing and they were definitely not friendly. As for my deposit, I got half of it back which I was lucky to get.

They charged me for damage to the baseboards which were not damaged when I left. I wish I would have taken pictures. Someone had already moved in by the time I got the deposit back so I couldn't even ask to view it. Lease takeovers are not uncommon, but apparently PPM doesn't like to do them. It is unfortunate that during a world pandemic, they couldn't even try to work with my roommate.

The responses from them on their reviews are less than professional. If anyone is looking for a property management to rent from, I would consider Missoula Property Management! Everyone has their downfalls, but their responses are always friendly and so is their staff! They also allow lease takeovers!

I have nothing but good things to say about my experience with Professional. While our rental period with them was short, they were wonderful to work with. From the application process, lease signing/move-in, maintenance request, to move-out process, everything was smooth and friendly. Loved that our lease and rent was all electronic, communication was via text/email, and they were open and willing to help if we ever stopped by the offices.

We received our security deposit back in full, so as long as you're relatively tidy/know how to clean, then these negative reviews should not apply to you. If we did ever choose to go back to renting in the future, Professional would be our first choice.