Lone Star Realty & Property

Our family has been with this management company for the past 10 years and we have nothing but great things to say about this company. Being in the Army and deploying multiple times never stopped this company from communicating with us regarding our house. Management took care of our house like it was theirs. Mrs. Karen and her team worked around the clock making sur3 our house was ready to hit the market and we managed to closed within one month.

This company came in highly recommended from other co-workers and we can see why. Thank you so much and best believe if we do move back to Texas we will make sure we use this company again.

Very efficient, fair, and communicative. We had an issue with our stove and they quickly got to work, sent a tech and replaced the stove within a matter of days. We love renting with Lone Star and hope to get an opportunity to buy our current home with them!

Loan Star Realty gets five stars from me! I have had an outstanding experience with the company. I have grown fond of the caring staff. A big shout out to Missy, Melissa and Brenda for being professional, and most of all kind to me. Thank you Missy for encouraging me to make the move to the new property. I love it!

This property management company is the truth! They are always helpful and so professional! They take so much pride in finding you a home. The process has been so smooth! BIG SHOUT OUT to Missy and Brenda! These ladies work hard and will go the extra mile to make sure you are very satisfied! Thank you Lone Star Realty!

I have nothing but great things to say! Lone Star managed my property for almost 20 years and recently handled its sale. Though I no longer lived near Killeen, I didn't have to worry. Lone Star made sure I was always informed of goings on, and ensured the house stayed in great shape and rented. If I had to reach out for something, everyone was super responsive and happy to help. I never had to worry and am forever grateful. Thank you!

Do. Not. Do it. They have cheap rent which is what everyone is looking for but please remember- you get what you pay for. I was with lonestar for two years, we always paid our rent on time and never caused any issues. We passed inspections, I even had a maintenance person tell me that my house was the nicest he's seen in the neighborhood. We saw constant rent increases every year.

We started at $575 and ended at $725. They told our neighbor the jump was because of covid and so many families not being able to pay their rent. The maintenance was honestly okay. Not great, still a headache sometimes. Things like shelf's in the fridge not being there when we moved in were denied of being fixed being it was "cosmetic". The worst part is, upon moving out, they're trying to charge my entire $475 deposit and an additional $180.

We're being charged a $235 cleaning fee and I spent days following their list and making sure everything was scrubbed to perfection. They charged over $100 for carpet cleaning fee even though I handed in a receipt and got them professionally cleaned the day before we left. The best part is they tell you even if you dispute it, if they can't figure it out in 30 days they'll send it to collections with a 40% up charge.

It's a scare tactic it really is, it's like "is it worth it to fight if we might have to pay more in the end." On top of all that when I moved in it was soooo dirty. There were pots and pants in the cupboards, q-tips in the drawers in the kitchen. Staining everywhere, it was not kept up well. (So they don't clean with the cleaning fee). I walked in and almost cried because it smelled and my friend had to say it's okay let's start cleaning.

Read the reviews! They only comment back to people when it's convenient to tell them they're wrong. Most of the good reviews are people who want their property managed not people who rent. I've had a neighbor have to leave with nowhere else to go because of rent increases they couldn't afford. I will update my review with how they handle my dispute process so everyone really knows what they're getting into.

They even close down your tenant portal once they send the final bill so you can't access records or anything for proof. Lucky for me I took photos of everything before we left because so many people told me the horror stories. Pay more for a better experience and for people that will respect you.

Very very stressful experience, just know I make 3 the rent, yes I had a amount due on previous rental paid and full, they charged me double the deposit, and I needed a co signer that had to fill a application as well and pay a application fee, because my credit was low due to credit cards I owe (less then 200 dollars)if your a person of color made financial mistakes in life and in the process of cleaning your life up for the better good. Don't recommend them for help, these people look down on you instead of helping you.

When we told them we hadn't had AC for days with a new born baby the owner said "its nice outside, why don't you open the windows". What made it worse is she showed up unannounced trying to show a potential buyer our condo and said that right in front of him. Once we moved out they tried saying we didn't pay 2 pet deposits (when we did with receipts) they refused to pay us back for the pet deposits.

It's been 3 years since I lived there and I'm still in disbelief from that company. Moving in a bathroom sink was cracked and they tried blaming that on us to EVEN THOUGH we wrote it down in our move in sheet. They are a Absolute scam company. RUN!

I don't even know where to begin. It all started when they listed a house for rent that was not able to be rented due to foundation issues to the property. I understand sometimes things like this just happen, but would expect my application fee of $105 to be refunded because they took that for a home that was not able to be rented. They said yes then said no and were very wishy washy about it and ultimately did not refund that until I annoyed them into it.

At one point they didn't even know who I was and said there was no documentation with my name on it. That's interesting. because you certainly took my money! They left the house that couldn't be rented on their website and continued to accept applications to it as well which was incredibly bothersome. I called and left messages with my name and phone number and never got a response.

I sent emails and never got a response. I told them I was going to dispute the charge and that's when they took the time to send a one word email saying "done" when discussing my refund. Absolutely unprofessional and ridiculous. Do not even submit applications through these people. They refunded me $100 which was $5 less than they took, it was about principle at that point.

They also took more than they said they would in the initial application. I can't imagine actually being a renter with these people, I'm so sorry to all you that have had to deal with them on that level! Do not submit applications with them!

These are some pictures from when I first got my keys. They left the apartment completely dirty, literally looked like they didn't even clean. Just moved out 2 months ago, waited a month & a half for my security deposit. Thought for sure I was getting my full deposit back because I left that apartment probably the cleanest they've ever seen & they still took more than half of my security deposit. Will never rent with this company again.

I had this investment property in Harker Heights for over 16 years. Karen and her team have provided me great service during the decade I was with them. I live out of state, so I really relied on their team. They were always able to select great tenants who stayed more than a year each. That speaks volumes of their service to the tenants. When I finally decided to move on from the investment, I chose Karen to represent me.

With her hyperlocal expertise and style trends for the area, Karen and her team brought the property to market and secured multiple offers after the first weekend of showings. With her guidance each step of the way, my property sold over list and went smoothly! When there were challenges (like a squatter!), she and her team handled it immediately and kept me informed all the way.

I asked a lot of questions, and she and the team were super patient and thorough with the information they provided me. Thank you, Karen and your folks, for taking such great care of my investment and the long awaited sale of it! I couldnt have done it without you all.

If I could rate less than one star I would. The apartment I moved into was unsafe, dirty, and reeked of cigarette smoke. The staff was extremely unhelpful unless it came to making payments. Maintenance is spotty at best, sometimes their contractors would never show up and mark the job as complete. Several of my appliances DID NOT WORK when I took control of the apartment, including the refrigerator and the AC in the middle of summer.

They are predatory, and forced me to pay an additional month of rent after I received deployment orders and vacated the premises. Do not utilize lone star, do not let your soldiers use them. Giving them a lone star is very fitting given their arguably illegal and amoral business practices.

I was a client of this company for 9 yrs. At the beginning they were pretty good managing my property. For some reason they stop doing home inspections which led to tenants leaving the property which damages and me paying for them. Some damages were collected from previous tenants. This happened before the pandemic. The last tenant left the property without paying damages for over $2000 which I still have not heard back from them with regards of the collection process. For sales I would definitely recommend the company, but for property management I would not.

This is my second rental property with lonestar. I moved to Texas October 31 2019 and was in my first place within 3 weeks. The ladies in the office are all friendly and professional and they worked with me to rent a nice dwelling despite my not so perfect rental history. When that lease was up, I moved into my current dwelling. Every work order that I put in is responded to and assigned to a vendor immediately.

This tells me that the up keep of the property is top priority to them. If I purchase a home in Bell County, I'd most definitely use this company to manage it if need be. My only issue is, My dog and I have fallen in love with the second rental, but we have to move because the owner is selling and I'm not ready to buy. Everytime I go to the drive through to pay rent.

I am greeted with a smiling face lol. The ladies are just adorable. To any future renters, fill in your move in inspection sheet thoroughly and pay your rent and you should have no problems. Put in your work orders (if you have any) through the portal and you'll get a faster response. To all homeowners, you guys are in good hands! Happy Thanksgiving!

Was looking at renting a home. Paid the application fee and was later to find out that they want you to jump through hoops like your buying a home. If you have an ESA dog you have prove the dog does something for you even after you provide the prescription. Plus you owe them your unborn child after you pay all there fees and stuff. Wouldn't recommend you renting from this company.

I find hard to believe property owners would let them manage your property specially when they are difficult in your application process. Like is everything else going to be difficult when I have a property through you like repairs, renewal, or just communication. New to the area and felt discriminated by this company. Plus I paid for two adults and only have one adult actually be processed on the application. Probably won't see a refund for the extra $50 dollars I paid. Stay away from this place!

This company to rent a house is the worst, one called to have something fixed and they went months later, the bathroom had black fungus, I notified it and they never did anything, when I left there I had to pay the full month although I was leaving at the beginning of the month, I left the house super clean and I have a video about it and the daring people want to continue charging me when the bail was never delivered! When I called to get something fixed, they had a very bad attitude, don't rent there

Don't get me wrong, it's a great company. Aside from the fact that when it's 105° outside & your air conditioning isn't working, they still want you to put in a work order online, rather than being able to call them so they can come fix your air conditioning asap! My grandma that's living there is 65 & hardly an Internet wizard. So not only does she have to wait for them to get the work order and decide to come fix it but she also had to wait for me to get off work to place that work order which is completely ridiculous because she could've called and they could've got all the information over the phone and sent someone out then. But other than that! They're not too bad!

We have been renters with this company for 6 years. We absolutely love them! They are fast at fixing any issues and go above and beyond to help you! I have to give a huge shout out to everyone that works there but a little extra for Ms. Brenda! She is absolutely an amazing person and I hope she knows how much she is appreciated! I highly recommend them if you take care of your home and pay your rent on time!

My Wife and I have been working with Lone Star Reality for over 11 years; they managed our home while we lived out of state with the Army. During that time, Lone Star ensured that our house was properly maintained and cared for. They worked efficiently with both us and the residents and if issues came up with the house, Lone Star quickly moved to correct the issues.

When the time came to sell our home Mrs. Karen and Mrs. Kimberly walked us through the entire process. If we had questions, they answered them clearly, making sure that my wife and I understood and were comfortable with the entire procedure. Thanks to the efforts of the Lone Star team, our home sold quickly and with no issues. I hope we get to work with them again in the future.