Vacation Palm Springs Rentals & Real Estate

I was a very happy renter with Vacation Palm Springs since 2017. Wrote a few considerably positive reviews singing their praises; even singling out a few individuals for their consistently excellent service. Then, unfortunately, all hell broke loose! Eighteen months ago this company was acquired by Vacasa and suddenly everything went incredibly south overnight! Gone were the super pleasant staff members who were summarily replaced by a Cadre of disarmingly unpleasant and stone faced mean spirited Corporate drones.

Even the few remaining folks began to be totally unpleasant to deal with. The newly appointed property manager for Palm Springs Villas 1 was never pleasant to deal with and his answer to everything was a stone faced "Well that was back when it was Vacation Palm Springs a couple of years ago. We don't have access to any of those files or records!" His knowledge of basic management skills were always disarmingly poor and yet always spoke with total unpleasant authority no more how ignorant of the facts.

When the owner of my unit finally decided not to renew our lease this Manager claimed that a security deposit was never paid. He went so far as to attack the veracity of my claim that in actual fact two separate security deposits were paid, one in 2017 and a second deposit in 2019 upon signing a new lease. He reluctantly agreed that both deposits were in fact received only when presented with copies of two Cashiers Checks as proof that his claim was indeed false.

He even went so far as to claim that our former property manager told him that a second security deposit was never received and that their financial "team" had no record of ever receiving anything! The buck was passed around back and forth for well over a month then the matter was finally handed off to one of their real estate brokers who did arrange for a partial refund of both deposits after deductions were made for absolutely everything imaginable.

A check was then finally cut and mailed out to me seven days past the California mandated refund due date of 21 days after moving out. In short, these people are devoid of any degree of integrity, honesty and commonly acceptable business practices or professional behavior whatsoever. If you wish to be treated like total trash and have the worst rental experience of your life, Vacasa is without question the way to go!

They epitomize what a true corporate nightmare can be if one allows them to treat you like nothing more than garbage! There can be absolutely no excuse at all for the way that this company insisted on doing its business like thieves and lowlife! Caveat Emptor folks! suddenly ev

I was part of a group of around 10 friends who had booked a trip to Palm Springs and we were planning to stay at a hotel. With less than 10 days before we were set to arrive, the hotel called us and said they couldn't accommodate us due to construction. Vacation Palm Springs came to the rescue and within a day we had found the perfect house to accommodate this mixed (co-ed, couples, singles) group of ours. Would definitely rent from them again.

This is quite honestly one of the worst companies I have ever given money to. I should have researched them before renting, they are 100% unconcerned with the actual *experience* of your stay, they take your money and you better not need or expect anything after that. Their local staff were incredibly rude and totally unconcerned with issues, NEVER called us back when we had multiple issues at the house and at times flat out refused to help. I guess their business must run well on first time renters only, I can't imagine ANYONE would ever rent from these people twice. I know I won't.

AVOID this business. I found their staff very friendly and approachable. However, their systems seem very poor indeed. We had problems with the pool and spa, from the moment we arrived for about 10 to 14 days. I spoke to about 5 of their staff, all of whom seemed very helpful but none of whom seemed to do anything. Eventually, after I very politely complained, the "manager" phoned me and seemed indignant that I had said we'd had no heated pool for this time, despite having paid a $2000 deposit for it and despite many requests for repair. Also, he seemed to have no idea of the contents of my previous conversations with his team! So, nice people but my experience was of poor management and systems. Eventually, I got into contact with the owners handyman who was the opposite--very quick and efficient.

I was kindly told that I would have compensation for the loss of this important part of my holiday, but when we came to sort out return of my deposit they denied ever having made this offer! Also, no proper accounting or evidence of the actual heating costs deducted from my deposit--and those costs seemed suspiciously extraordinarily high. AVOID them!

We rented 71569 Sahara Road for a group of 10. The house was really good but the backyard was amazing! Thelocation was easy access to everything and the home was well stocked. The staff at Vacation Palm Springs were good and came out to the house to ensure everything was working well.

Rented a house for a week; overpriced and the house was in total disrepair. Leaking faucets, broken cabinets, chipped paint everywhere and a pool heater that we paid for daily and did not work. Refrigerator water was broken as was the ice machine. The vacation palm springs office was incompetent and unhelpful. Although they say 24 hour assistance available, you have to wait on hold sometimes for 15 minutes.

The key code they initially provided us with to enter the home did not work. I had to call and wait until they could give us a new code (got locked out). When we arrived after our check in time (we arrived at 3:30 and check-in was 3:00) the cleaning service was still there until 4 p.m. I pointed out the few broken items when we arrived (leaky faucet, refrigerator water/ice access that did not work, etc. ) and when we returned home I received a letter indicating they were charging us an additional $100 dollars for damages (to be clear, there were no damages and also to be clear they did not specify what was in fact damaged that they were charging us for).

I am grossly disappointed with this experience and this company. I had intended to rent through them again but this will never happen and I suggest you do not use them either. The address of the house you should not rent is: 1180 Pasatiempo Road in Palm Springs. Neighborhood (although in Movie Colony) is sketchy.

I have used this rental company twice in the past and I have had nothing but good experiences. The process of renting a home can be a little intimidating but the online process was super easy. I have rented online and I've also called and spoken with the courteous staff that was willing to answer any and all my questions. The staff went out of their way and even emailed me a list of available homes within my search criteria.

My family and I travel in large groups that include small kids and a dog so you know we need plenty of rooms/beds and plenty of square footage per home. Their website displays a large variety of homes in the Palm Springs/Palm Desert area. Each home has lots of pictures and information detailing each home and it's features just be sure to actually read the info so you are not disappointed upon arrival.

The rental property's staff appears friendly and seems willing to assist. Each home I have rented has the welcome appeal that my family needs such as gates are unlocked, the AC in the house was already on so my kids walk in to a clean, cool home. I particularly enjoy the quiet, tranquil areas that these homes are in. Overall, this is an excellent rental company with efficient, friendly staff and competitive prices. We always enjoy renting from this place.

We, 3 couples, booked a house for 3 nights and it was an absolute horror. I have never seen such an unfriendly and incompetent staff. Because Vacation Palm Springs doesn't own any of the properties, they write in the rental agreement "Vacation Palm Springs is not liable for nor financially responsible for cancellation of this rental agreement prior to occupancy as a result of, but not limited to, the unexpected sale of the property by owner/lessor or a contract for a property rental that has been discontinued between owner/agent, or unexpected and unlikely mechanical problems or repairs that could make the property unavailable." We left after 2 nights, because the house was not completely rebuilt and there was garbage and scrap around.

The pool was without water and it smelled terrible. My friend canceled the amount on the credit card. He explained how we suffered the 2 days and 2 nights. And it worked! Apparently the credit card companies have had already a lot of experience with the company, so they paid the full amount back to the card. Our advice: do not book, you will only mess up the holidays!

Horrible business practices! In August 2017 I booked a rental house through Vacation Palm Springs for 5 days in April 2018. Now it's February 2018 and they cancelled the reservation on me, with only two months notice. They haven't refunded my deposit yet, they haven't offered me any discount on another purchase and they refuse to accept blame. They cite that the homeowner sold his property and therefore they have absolutely no obligation to honor our existing rental contract.

If I had cancelled on them I would still be charged 10% of the original contract; but apparently it is okay when they cancel on me instead. I put over $1,000 down on a deposit for a $4,200 rental agreement for a 5 bedroom property. I will never ever use this company or recommend this company to anyone for any reason. They will ruin your vacation last minute and act like it's your fault. Email message from Bunnie @ Vacation Palm Springs: "The home you reserved [RENTAL HOME NAME] is no longer available for your dates.

The was sold. I know that this is disappointing, but I am here to help. Listed below are 5 bedroom homes that are open and available for your dates. My contact information is listed below I will be in the office tomorrow morning from 9:00 am to 6:00 pm. If you should see a home that you are interested please email me or you call me at the number listed tomorrow." EDIT UPDATE: Yes, Vacation Palm Springs did offer alternative houses - but not a single one of the alternatives they proposed matched the dates I had chosen. IE Every alternative they offered up would have me leaving a day earlier than was possible, and because I was in Palm Springs for a work trip, this was not an option.

So in short, no, Vacation Palm Springs did not offer appropriate alternatives. Further, the five alternatives that were sent to me clearly stated the daily rental rate, which was much higher than my original booking and out of my budget. I don't know if Vacation Palm Springs would have honored the original rates for the nicer rental homes, but when we are talking about a difference in the $2,000 to $6,000 range, it needs to be described to me, up front, that they would have honored that original booking rate. Explaining to me over Google Reviews that they would have honored the original rate is not acceptable. Lastly, Yes, it is not in the terms and conditions of Vacation Palm Springs to guarantee availability of a property even when booked in advance. So, when I booked a property 9 months in advance and it was sold 2 months before my stay - they are not responsible nor liable based on their terms and conditions.

This does not put the customer first, or guarantee an excellent experience. Had I been offered realistic alternatives (IE alternative 5 bedroom rentals for the full duration of my intended stay) and been instructed that they would have honored the original price (instead of listing the higher rental price in their email) this would have been a 4 star listing. Instead, I was left with alternatives that didn't fit my schedule, or were out of my budget, and I had to frantically search for my own alternative houses for me and my 5 guests for our stay - the week before Coachella.

I stand by my 1-star review because I feel that is what Vacation Palm Springs deserves. I was left without a rental home on short notice for one of the busiest weeks of the year, and was not treated promptly and fully with the respect I feel is deserved when booking a $4,200 rental home.

A Sunny Place was a fantastic place to stay! The private pool / jacuzzi and grassy area in the backyard were wonderful. The house was nicely decorated and had very comfortable beds in all three of the bedrooms. The kitchen was well stocked and had everything that we needed during our stay. The location was central to everything that we wanted to do while in the Palm Springs area. I would highly recommend this rental.

We brought our family out for a holiday getaway and had a great time at Glowing Palms. It was a standalone house with nice separation from the neighbors that gave us a nice sense of privacy. The house decor was done in a mid century style that had a cool desert vibe. The master was comfy while the guest room had a larger than normal bunk bed which fit our teens well.

We spent lots of time in backyard and enjoyed the spa and fire pit while the pool helped us to cool off in the heat. The house was situated in a great location and everything was close by. It was just 15 minutes to the tram, close to The River (which was awesome) and lots of good golf nearby. All in all, I recommend Vacation Palm Springs and you can't go wrong bringing your family to the Glowing Palms house!