Riverside Apartments

Stay away from anything managed by Sheraton. They will charge you for things they legally can not. They lied about cleaning credits and stole our deposit, plus charged us $1,000 on top of it. They refused to give us an itemized bill. I had to fight and claw to get it reduced from $2,500. I lived in many apartments in Chico and other places, and always got all or most of my deposit back. Stay away!

HORRIBLE MANAGEMENT! They try to charge you for things you should not be charged for. I took over a lease, they did NOT tell me the previous tenants still owed them rent, when I asked why my rent bill was so high, They told me NOT TO worry about it, that it was the previous tenants responsibility. Several months later since they can't get a hold of the previous tenant, I start getting harassed about it, and now an EVICTION notice, to either pay that bill or I will get evicted in 15 days.

Not mentioning they have a cockroach infestation, that I didn't know about when I moved in, and they dnt bother to fix the problem. Avoid this company! It will just bring you unnecessary issues!

If they have to fix anything that they are SUPPOSED TO FIX they will charge you $300+ for it without telling you. I was charged around $500 for each light bulb they had to replace after I moved. They said my bedroom shower was leaking when they inspected the place, that was another $500. The walls were painted an off color when I moved in. they charged me for that.

When all was said and done, they wanted $14,000! Beyond my deposit. I will be taking them to court ASAP. NEVER RENT FROM THIS COMPANY! And I am a realtor. SO MANY illegal things going on with this company.

We lived at a Sheraton property (foothill Manor) for three years and never had any issues. The properties and grounds we're well maintained and maintenance requests were handled in a timely manner. Pay your rent on time and be a good resident and you will not have any problems with this company.

What a joke. I was in communication with a certain property manager for few days, sent in the application and fee for both my husband and I. $60 quickly withdrawn from my account, then two days later my account info had been stolen and significant charges made. This was the only place I paid using said card. And then to top it off I've yet to hear any response on my application! It has been almost three weeks, I've repeatedly reached out and nothing!

Look at all the real reviews on Yelp. These high ratings are not real. These people are crooks. I lived there just under two years and it wasn't too bad, until I moved out and they drummed up enough bogus charges to attempt to keep my entire deposit. I've been fighting with them for six weeks and it appears I will have to take them to court. Cher's follow up is terrible (her title is Director of Resident Relations).

Her assistant Brittney helps her dodge phones calls and tells people she is out of the office even when she is there. If you're backed into a corner and have to live there for some reason, document everything and take pictures of everything when you move in and out or I assure you they will do everything they can to keep your deposit. PS - I just read a lot of the positive reviews and it's pathetic how obvious it is that they are fake.

Most are by "A Google User" and specifically point out how great Cher is and how smooth moving out was, no issues with my security deposit at all, etc. Maybe Cher can't follow up well because she was too busy writing bogus positive reviews trying to save her job.

This is the worst Real estate I have dealt with by far they gave me an apartment that is not in a good condition to live in. The water shower is shared, whenever the neighbor took a shower, my water turn super hot. I got a skin born because of that. The maintenance took over two months to check the issue. It took them five minutes to decide that there was nothing wrong with the water, yet here I'm with hospital bills.

I let them know that I'm willing to renew the lease and still got charged with 30 day notice fee. My bathroom door broke and took them 2 weeks to send someone. All the promises they said went in vain. I recommend you to leave under bridge than deal with them. Really bad business and the communication horrible. If there is a 0 star, I would be more than glad to rate them that

All of these 4 star reviews are fake. Go to the yelp page for real reviews of this company. Sheraton Real Estate is a terrible company. They will keep every penny of your deposit and even charge you more money when they send you a bill for bogus and bloated charges. They tried to charge us $2,000 for repainting the house. Looking into the California Renters Rights when you live at a place for over 2 years they aren't allowed to charge you anything for the repainting of the house.

They ended up removing this charge after we copied and pasted the law, but I assume they try and get everyone to pay it. Beware this company is going to try and steal your money.

It actually makes me laugh that their google review says 4.3 stars. The Yelp review is much more accurate at 1.3 stars. These have been the worst landlords I've ever had. I would never even imagine they could be as bad as they are, which shouldn't surprise me because we were warned before we moved in, but I am still in utter disbelief. There is absolutely no communication between members of the office staff.

It will take over a year for maintenance services to be handled. They are unnecessarily rude when dealing with tenants. When I changed the locks on my house, they lost the key that I delivered to them, and threatened to change the locks back because they thought I didn't give them a key. They say they will do things like put a tenant parking only sign in front of our parking lot that others park in, and never did.

They said they would put a lock on our gate and never did. They boarded up our detached garage that it part of our lease, put the furniture in our back yard (where is was ruined by the rain) and said that we had agreed to this, which we never even discussed this. They have said we owed money on our account, but cannot say why, or point out anything that we have not paid.

They chose to do yard work during finals week (which consisted of them chainsawing all of our bushes straight across eliminating all privacy and shade from our windows), and sent an angry email because we didn't move our cars for them so they could take our spots. I honestly don't know how this company is still in business. The only reason I can think of is because of the houses they have for rent in chico. If you are a house owner looking for a management company DO NOT GO THROUGH SHERATON!

Out of a $1300 deposit, we got less than $100 back, with no damage whatsoever done to the house. We reported to them that the garbage disposal wasn't working for months, and they never repaired it. They then charged us $250 to repair it after we moved out. During the coldest stretch of winter, our heater broke, and it took them 3 weeks to send someone out to repair it.

Same story during the summer with the AC. Upon moving in, we asked if we were allowed to put small nails in the walls to hang various decorations. They said of course, then proceeded to charge us $177 to repair the holes. They also charged us $200+ for "cleaning", when we spent over 12 hours scrubbing every square inch of the house. The house was not dirty whatsoever.

This is a terrible, greedy company that will do whatever it can to steal every dollar out of your deposit. I suggest taking pictures to protect yourself from their lies. Better yet, do whatever you can to avoid Sheraton Real Estate.