Bryant

If this could be zero stars it would be. Atrocious customer service. They do not care about you just your money. I am writing this review late but I had a lease through this company for a few years. When it was time for me to leave I asked if they could replace my part if the lease with someone else. They stated they would need approval. They dragged their ass so much in the process to bilk as much money out of me as possible.

They just wanted to drag me along until the end of the lease so I would continue paying it without replacing me in the home. The worst thing is our home flooded due to a plumbing issue (not our fault) the plumbing is old and not kept up, at this point we already had a company come out and repair something from the lines previously, and had the furnace repaired the furnace as it went out the same day we moved in.

It completely destroyed the carpets and some of our stuff. At first they seemed to respond quickly and two men came to rip the carpet up and dry the floor underneath. They left the dryers up for a week. We had to live with no hotel reimbursement or anything. Every floor needed to be ripped up except the master bedroom. This was a three bedroom home with a large carpeted living room.

After the carpets were dry these men left the lifted up carpet FOR THREE FUCKING MONTHS. We asked for prorated rent and they said they couldn't help us. I tried to be cordial the entire time as these things aren't always a companies fault but i shouldn't have been as nice as I was. We kept emailing and calling to get them to replace the carpet so we could stop living in only one room.

This is the worst experience I've ever had with a rental company. I asked Laura and Cindi multiple times if they could get someone out to fix the carpet so we could actually use the space we were paying for. They kept saying they'll get someone out A man would call and say hell be there then he wouldn't show up. We called them two more times and he kept saying ok I'll be there next week and wouldn't show up.

They kept saying that's unprofessional he should be coming out but never made sure to actually get someone to our home. He finally showed up after I was moving out. (The other person on the lease was staying). This flood happened the last week of October and I moved out January 7th and it was not fixed at this point. The most miserable inhuman experience I've ever had in a place and I've lived in college apartments.

I paid up my lease as I didn't want to fight these leeches I just wanted out. I will never rent from them again and I truly believe these two are horrible humans with no regard for anyone but themselves. These people don't care about you. All they want is all your money. AVOID at all costs.

Quite frankly an appalling company. Doug Bryant the owner is one of the most dishonest person I have met along with a few of his staff. It's not about relationships and doing the right thing for them it's all about the $$$$ The largest pharmaceutical company in Indiana will NEVER use them again due to their dishonest ways.

In response to Bryant's disclaimer on 2-10-20: They didn't have any pending maintenance items on the books because they refused to acknowledge there was a problem. The washer, original to the unit, was ridden with mold, and the smell permeated the third floor hallway and all laundry that was done in the machine. The owners came over with vinegar and sponges to clean the washer! And as far as Bryant was concerned, that was the end of the issue. It absolutely was not, and the problem continued for two years - at which point I moved out.

Owners and renters BEWARE! As a owner of a home being leased by this company. I am a own a Management Company in Kentucky and Florida and have never seen such un-professional and un-ethical practices in my business. They never answer their phones or are never in office. Their accounting department is chaos and they over charge for everything that needs repaired by their so called vendors and have no clue of companies warranties or anything.

Also they're employee turnover is a joke. You have accounting department dealing with maintenance issues. All I can say is buyer beware and this company is rated F for customer service and professionalism!

BEWARE- zero stars or negative stars should be an option in this case as these people do not care about you, nor the asset that is your home. They care about bottom line only--- THEIRS. Communication is poor, time out of office for owners is constant, they're dishonest, unscrupulous, and they'll get ANY warm bodies in to rent your home. Once the tenants tear up your place, they'll offer to fix by price gouging you with their service team & contractors.

They take no responsibility nor culpability for anything that goes wrong --- which is guaranteed if you work with this company. There is a reason their reviews have "BAD NEWS" stamped all over them. And if you stumble on a good review, it HAS to be from someone on their payroll. DO NOT TRUST

RUN! This property management company is AWFUL! They harass their tenants and property owners. Absolutely do not work with them. We were tenants who paid on time (actually early) and had a fabulous relationship with the property owner. Dealing with the Bryant Company has been nothing but an endless (and costly) nightmare.