Rems

DO NOT RENT FROM THIS COMPANY! I detailed everything broke in the home before I moved in and they're still trying to charge me for things that were broke before I ever rented. We're a clean family, but I hired a cleaner just in case and they wrote me a letter stating it was left "very dirty" This company just scams people out of money. Not to mention, VERY hard to get a hold of. Not only are they wanting to keep my $1,265 deposit but they want to charge me an additional $2,150. Renters please beware!

I have been going threw REMS inc for about 3 years. They have the best friendly staff and the property management is awesome. I have never had any problems.

We rented a townhome through REMS. From the very beginning, REMS was very difficult to get a hold of. For example, it took them over 9 months to come and get the key lock box of the front door after reaching out to them several times. They never returned calls, texts, or emails in a timely manner. We recently left our townhome and waited over 30 days for our deposit to be returned.

Upon receiving our security deposit, the company deducted a ridiculous amount for cleaning and repairs, which is completely illegal because they missed the 30 day timeline. They deducted money for things that they did not do. For example, they charged $300 to replace rocks in the landscaping, which NEVER happened. They charged over $400 to fill in nail holes, which we did before we moved. REMS is shady and dishonest.

Critical: Professionalism, Quality, Responsiveness, Value Absolutely the worst management company I have ever worked with. No maintenance, very hard to get ahold of, not in their office during posted hours, payment portal went down multiple times so we could not pay rent when we tried, did not abide by the contract, and were rude and obnoxious.

So disappointed with REMS. After purchasing a property with 3 units, REMS aggressively went after a valued tenant for a mixup on their end. They threatened to evict the tenants who decided to leave after years of being a solid paying tenant. They were completely unprofessional with the tenants and cost us thousands of dollars as the property sat empty for over a year after that.

Brad and the team at REMS are professionals in the real estate and Property Management industry that truly add value to any transaction they touch. I've worked with lots of real estate agents and property management companies and often times was not impressed with the service I received for the price paid. Brad Sears helped us through a difficult small apartment building purchase and handled everything with urgency, professionalism, and expertise.

Often times he did work the selling agent should have been doing, just to keep things moving. I highly recommend Brad and his team for your real estate and property management needs!

As a property owner, I have truly appreciated how REMS INC has conducted their services. They are always timely in their responses and keep me informed on any large repairs that may be needed. They are able to leverage their vast network of professional contacts to help with any needs and their knowledge of the industry is excellent. They really know how to manage properties!

I also want to give a special call-out to Autumn who has been fantastic to work with and is always looking out for people's best interests being willing to help wherever she can. I look forward to continuing to use REMS services for many years to come!

If I could give zero starts I would. I rented an apartment from them for about 2.5 years- with the first year being on a joint lease. During the first year rems was decent however never got back to us in a timely manner or followed through with anything. Then, as I contacted them saying I'll be on a single lease and would like to sign for another year, I was told in writing they'd send a lease over however I never received it.

This left open a lot of uncertainty on my end as I never knew if I would be kicked out or could stay, rent would go up, new lease terms, etc. On top of that, being on a joint lease before, I was responsible for paying my (former) roommate's half of the deposit when they moved out as we both paid upon signing the joint lease (in person), but again, I never signed a new lease or new deposit.

When moving in, we never had an in-person inspection, only a check off sheet. In two and a half years, I never had a maintenance problem or had to contact them for any apartment issues whatsoever. I spent over two days cleaning the (very old) apartment and even scrubbed the ceilings knowing it's so old and looked dirty. Now, upon moving out I was told I would get my deposit back minus the carpet cleaning fee.

But out of a $700 deposit, I only received $103 and no explanation. It was a small and very old apartment with normal aged wear and tear, so there's no way carpet cleaning costs $600. The deposit also came back more than 30 days after I had to vacate. They are never in office, extremely hard to get a straight answer from, and not transparent.

I even found a replacement for leaving and they were not transparent about the new renting price. I also asked for a reference letter saying I was never late on payments as I will need a letter for my next place (given I've been at rems property for over two years), and was told it would be emailed within a week. But after three written attempts and a cc'd email request, I still never received it. Rems has multiple properties but I'd stay far away from the entire company.

Using REMS INC has been a very pleasant experience for me! The company does an excellent job in advertising for, screening and obtaining good tenants. They also provide good communication and follow up on any maintenance issues. All the people I've dealt with at REMS are very helpful, courteous and cheerful. I would recommend REMS to anyone wanting an excellent property management company. They care about owners, properties and tenants alike.

Worst rental company ever. Do not rent from these guys! They charged me 4 more times after I had moved out and then dragged the process on for an extra 2 months. I went to the bank and rems over 3 times each to get this settled and the office attendant was not helpful whatsoever. Don't waste your time with this company. I was the ONLY tenant in the building and they tried to have my car towed in a nearly empty parking lot with several other expired registrations. I would give them zero stars if I could. Booooo you suck rems!

REMS got back to me about my heater not working within an hour of my email and was able to get someone out right away to fix it. I have a small infant and it means a lot to know that they get back to you when you leave a detailed message. My fridge also went out and REMS was able to help me get a new one right away and even call to let me know what was going on.

I appreciate them working hard to keep our apartment up and running and all the effort that goes into filling every renters requests. Great job guys. Thank you from our family.

I was a tenant of REMS for three years. I don't know who the owner of the property I rented is, but I feel bad for them because I'm sure they're paying too much for bad service. I had to stay on top of everything to make sure things were taken care of correctly. It was difficult to get a hold of anybody on the phone. I usually just had to leave a message, and then I rarely heard back from them.

If I sent an email I had to specifically ask for a response so I knew they had received it. As a renter you don't have much choice in who you rent from, but If you have to rent from REMS, I highly recommend documenting everything. Take pictures before you move in and before you move out. Keep copies of everything- payments, communication, etc.

Please, please stay away from these thieves! Ughh Karma will get them sooner than later!

First part half of the year went flawless, than our place got a new owner. The rental was still with rems. We have had ongoing payment problems since. With many calls and reassurance each time. Received a pay or vacate. I'm never late and they have a serious issue with autopay and follow through. Can't wait for our contract to end. It has been nothing but stress for the dumbest reason ever. Avoid this company.

Can i give negative stars? DO NOT RENT FROM THESE PEOPLE! Save yourself time, money, and stress. we rented for almost 2 years from this company and moved for my husbands job. we sold our contact out. and were told we would receive our deposit back. we finally received our check in the mail with deductions for things such as "sale out agreement" which were 300$. when I called to get answers the person I needed to speak to was "in a meeting". let me tell you these people are ALWAYS in meetings. we were told we had to email the payables accountant. we did and in return we got a poor excuse and an attachment which was supposedly our lease agreement. the entire lease agreement was foraged and looked NOTHING like the original or the lease agreement we had printed off 2 days ago. the employees are snobby, lazy, and have no idea what communication is. I feel bad for anyone who has to deal with this company. they are very good at screwing people over you can tell they have been doing it for years. RUN WHILE YOU CAN!

I am currently an officer in the US Army and stationed out of Utah so I use REMS for my property management needs because they are remarkably easy to work with, which has been an enormous relief after working with our previous property manager. There are several specific things that I've appreciated. I am always able to get hold of someone whenever I need to. REMS always returns calls or emails very quickly.

They are easy for the tenant to contact too. REMS takes care of maintenance issues very fast and gives very detailed, precise invoices for work done. We get monthly statements and they always get consent before doing costly repairs. Their price as a property management company is very reasonable and REMS costs for maintenance has always been very reasonable.

It really has been a pleasure working with REMS. They are my first choice if we decide to rent our home again and they will be my first recommendation to anyone else considering becoming a landlord.

Terrible management company. At least if you are a tenant (rather than a property owner). Soon after moving in we found it was infested with COCKROACHES. Our fridge & freezer went out July 1, we filed a service request the next day; it took them 30 days to get us a new one. Calling the office is pointless as they are impossible to get a hold of. Overall, renting with them was an extremely bad experience. I write to warn, not complain. Do yourself a favor; don't be sucked in by the cheap price. It is simply not worth it.

Worst apartment management company that I have ever had. Rems works hand in hand with a maintenance company called "All-Pro" and they have very poor service. Monte at All-Pro is very disrespectful, and does not keep well documented details of the maintenance his crew performs. He will argue for days with you when you try to ask details about the overcharges for maintenance work.

Go ahead and fill out a check-in sheet, and Rems will be sure to lose it so Monte can avoid having anything fixed when you move in, but he will be sure to come do work later on and charge you for it. Rems owner, Brad, puts up a front that he is there to help and mediate things to make sure things are "fair", but don't plan on him being much help.

Get ready to lose a lot of your deposit. If Brad and Monte want to run their businesses under dishonesty and a lack of integrity. fine. but don't make the mistake of renting an apartment that they manage.

This is the worst management company I've ever rented from. Either their secretarial staff is slightly incompetent, or they are actually trying to scam you. We constantly have to be checking up on them. For the two years we have been in the same apartment, we have never paid rent late once. We always drop it off in person. This has not stopped them from repeatedly giving us 50$ charges for late rent, where we have to call them and get it cleared up.

Sometimes this takes days, as they never call back. We have been threatened eviction in three days when we paid rent ON TIME and IN PERSON.turns out they LOST the rent check and never tried to clear it up. We had to re write a rent check and pay to cancel the other check (30$). Then, they tried to charge us 100$ for them losing our rent check. They have tired to raise rent on us a few times claiming we didn't sign a contract, when we did five months earlier.

They never call back. You must call them 4 or 5 times to get anything taken care of. They constantly forget that you have called them. It's incredibly frustrating. We love the apartment, but are going to move simply because we can't take their management anymore.

I hired a property management company to maintain my rental house because I wanted to be sure things were taken care of and I was paid on time. I used REMS as my property management company for 18 months (Aug '11-March '12) and it was a big mistake. It was not easy to be paid on time or correctly. On occasion when the tenants paid late, the $50 dollar late fee was incorrectly charged to me - this happened four times!

In July 2011 there was a deposit error where another client's check was put into my account. The person in charge of accounting, Aimee, suggested that I remedy the situation. She wanted to give me the other client's bank account number so that I could transfer the funds. I gave REMS my banking information in confidence that it would be secure.

It concerns me that she was going to be so casual with this information. For whatever reason no utilities were collected in Sept 2011. When the tenants gave their 30 day notice I decided I was done with REMS. I felt it was important for me to be in compliance with the contract I signed and give my 30 days written notice that I would not be using REMS after the current tenants finished their lease.

After that they left me high and dry. When I complained that it was their responsibility to take care of the final inspection and move out, the owner emailed me this: "Regarding the security deposit refund process, normally REMS takes care of all of this as your agent. However, it is my understanding you are no longer using our services or at least won't be at the time this refund is due (30 days from move-out)." Wow.

So essentially I paid them until the 31st of March when the tenant moved out but they couldn't be bothered to finish the job. Even the tenants had poor things to say about REMS - that they received eviction notices even when they had paid on time. Looking over the final statement REMS charged the tenants a $50 late fee three different times even though they had paid by the 5th.

In the end, even though it was a pain, I'm glad I handled the move out inspection and the refund of the tenant's deposit - I knew it was done right. I should have just done it all myself from the beginning.

Terrible company, terrible employees, terrible owner. I was owed a refund from them, and every time I called they told me the person I needed was "not there" or " in a meeting" and was told to leave a message. They NEVER called me back! Every time I called to try to get the person, the same girl answered, and eventually she said that the owner was actually the one working on it, and that he was "so busy", so I had to wait until he called me.

Which he never did. After about 3 months of this nonsense, I just emailed the owner saying that I had been ignored for 3 months and expected a call, and he called me within 20 minutes. I'm guessing because he knew that I could use the email and him not calling me in court if it got to that point. (which it almost did) He proceeded to yell at me, not let me talk, and tell me to "shut up" when I tried to tell him the story.

He then told me that he had only heard a little bit about the situation that morning, and that he had four girls in his office telling him not to call me back. Real professional. He didn't even really hear my side of the story, and all he wanted was to yell at me. I eventually got a portion of what I believe was owed to me, but not having to deal with this sorry excuse of a company anymore made it somewhat worth it.