East Islands Rentals

Lack of customer service, communication, and general care. We called them a month out about heating the pool at our rental. Then we found out that that wouldn't be possible due to construction. We were told, "we're sorry" but that a number of furniture inside the house had been updated (yay?). After some reflection my group and I decided to express our general unhappiness with this turn of events and be provided with a pool with heat or a refund.

We received a refund (as it was finally determined that the construction simply wouldn't be done in time for us), however it was only after MUCH advocating on our part for our group (multiple calls from me to them), after hearing A LOT of excuses from them, and mentioning that there were worried about a bad review from us. When we arrived at the home we found a number of things were broken and/or not working.

The ice maker (which was also very moldy), the fridge was not hooked up to a water line (so no ice there either), and a microwave that was broken so a second one had been brought in. We were not told ANY of this by EIR. We had to figure it out on our own and get our own ice. When a staff member from EIR came on site (for another issue with the newly laid sod) I asked to speak with him.

Upon being rudely brushed off at first I was finally able to have a conversation. That's when the broken appliances were explained and were blamed on parts being unavailable. No apology was offered up though. He did offer to purchase us ice but by that time it was mid-day of our first day and we'd already bought our own ice. He did not inquire as to how our stay was going just made excuses and left.

The pool was also treated on our first day and so we were not able to swim in it till 3pm that day. Luckily it was warm enough for us to swim and since we're mostly from the midwest our group was interested in taking a dip. We had to call around to different places in Charleston to find a place were we could possibly go swimming, a aspect of the trip that would have been a nice extra tough for EIR to do for us, seeing as it was there issue that the pool was not heated. Finally, when we called them a day after our trip to ensure we were squared away and that all was accounted for and OK on our end we were not told thank you, nor did they inquire as to how the trip was. If I was the owner of this home, where I charge upwards of $1,200 a night, I would be finding a new management company.

Horrible experience with East Island Rentals. We spent 19K on a beach front rental and had issue after issue with our property and received zero help from the rental agency. Our upstairs air conditioner was broken from day 1 and they never fixed it. The majority of the family slept upstairs in 78-80 degree rooms. They sent a repairman that couldn't find or fix the problem.

I sent photo proof of the thermostat temperature and still couldn't get help. In addition to the a/c, the main dishwasher was broken, the tv in a room was broken, the master bedroom fan was broken amongst many other things. Do yourself a favor and rent directly from a homeowner.

After short term rentals were banned, they still refused to refund the full amount of my rental and kept their 10%. That is their policy however, the landlord could not provide the services so the entire amount should have been refunded. They offered me to re-book but because of so many work meetings and trips being rescheduled I could not nail down a date at this time. I would have been charged a re-booking fee if i had to change it. Very disappointing and bad business in my opinion. I will never book anything with this company again.

If you are looking for a top notch beach rental experience, look no further. East Island Rentals has many luxury homes available. I have used them twice and both times the properties were immaculate and the booking process was seamless. They are communicative and responsive - exactly what you want with a rental agency. 5 stars!

Critical: Professionalism, Responsiveness Family member rented from this realty company. COVID happened and we could not take the rental. Would not work with us to refund. I've rented from multiple other property management companies on VRBO and had to cancel vacations due to COVID and everyone else has been reasonable and offered a refund. Would not work with them again.

My experience with the team was better than 5 stars. We rented a house for two weeks. We have 3 service calls and each time they communicated quickly and thoroughly. I will definitely use East Island Rentals again.

The home we stayed in was breathtaking, right on the ocean and the customer service could not have been better. They took care of all our needs and made our stay fabulous. I will definitely book through East Islands again.

If you are headed to the Charleston area and looking for a great beach rental on Isle of Palms, East Islands Rentals is your best bet for great options and awesome customer service. The properties are clean and well-maintained and the staff are very attentive to your needs. Isle of Palms is a great place for a family vacation and East Islands has a lot of good rental choices for families. Our family always loves our visits to the Isle of Palms and East Islands is always ready to assist us with our accommodations.

Fantastic rental company. My family likes to travel and are sometimes disappointed by rental companies. We like to come to Charleston once a year and we have been nothing short of impressed each time we use East Island Rentals. Friendly staff, quick to resolve any problems, the homes are always well maintained. Highly recommend!

East Islands Rentals has recently been the vacation of a lifetime! After booking with the wonderful staff, every amenitiy was more than I had imagined, clean, deluxe, perfect! Can't wait to go back, a true paradise and we felt special indeed! This is a 5 star experience and more!