Melhus Management

Wide variety of properties with multiple pricing options, 24/7 maintenance, professional staffing, and an atmosphere that makes you feel at home.

Critical: Quality, Responsiveness, Value They decided to keep my 91 year old dads deposit by saying the carpet was destroyed. He lived there for 6 years and the carpets was old when he moved in. They also repeatedly promised to fix the heat in his unit and never did. Don't rent from these people

Very attentive to your needs as a tenant. IyI sm verys with my experience. I have lived at 2 different properties managed by Melhus and currently live at one. Becca is a fantastic property manager.

This management company is terrible. They never fix issues in a timely manner nor do they communicate when they finally decide to fix something. As an example, the washers and dryers were constantly out of order. Under the old management company, it would typically be one or two at a time and they were fixed within a week. I expected some quirks to the building because it's pretty old. But, at one point, six of the eight dryers were out of order for over a month.

This is a seven-floor building with over 100 units and one laundry room. This is unacceptable. Finally, their "solution" was to basically jailbreak the dryers so residents could use them for free. This didn't work for long as there was a notice about two weeks later that if this janky way of using the dryer was not working, we could unplug the dryer and plug it in again.

This is not a solution; this is a tiny bandage on a gaping wound. Not to mention, many of the residents in this building are senior citizens and it is difficult enough for them to load their laundry much less get behind the machine and unplug it and plug it back in. It's also just plain dangerous for all residents regardless of age. To top ALL of that off, while the laundry room was barley functional, they decided to replace everyone's toilets, sinks, and shower-heads when they were all fine to begin with. Also, the new shower-head was too short for me and I'm only 5'8".

Throughout the winter, they did not plow once. The snow got packed down and turned into an ice rink. Once again, there are a lot of older residents here. This is a safety issue. One day in June, they decided to send out an email saying they were cleaning the parking lot in a HALF HOUR and we were expected to move our vehicles or be towed. My apartment also flooded at one point and the maintenance did next to nothing to help us.

We called around 2am and were understanding that maintenance may not be able to get to us right away because of how late it was. However, at 7am, the single maintenance man knocked on our door and gave us a shop vac to clean up the water ourselves. He also casually mentioned that it was already full, so it may not be enough. Then he let us know to leave it outside for our neighbors who were also flooded.

We had standing water in half of our apartment for a week before getting all new carpet. Needless to say, the shop vac was useless. In that week, the maintenance guy had called in his own people to shop vac. These guys showed up around 7pm, when we were told they would be there during the day. To top it all off, they were not affiliated with this management company at all, just some random guys with a shop vac.

While they were extracting the water, they had also thrown little things left on the floor on our beds and stained our sheets. I understand everything was supposed to be off the floor for them, but when I say little, I mean a cough drop that had fallen out of my roommate's bag and was missed while we scrambled to get everything off the floor. This is what I'm referring to about the stained sheets.

Who in their right mind throws a wet cough drop on a white comforter when you could just pick it up and throw it in the trash can three feet away? When we were finally about to get new carpet, we had a group of men knocking at our door at 9am while we were getting ready to go to class telling us to move all of our stuff to our living room right away so they could pull up the wet carpet.

These maintenance men treated us like the flood was our fault and that we were just dumb girls that had nothing better to do but move our furniture around and live in a f***ing wading pool. There was also a time I came home from work and saw a note from an angry resident about the lack of notice that management had locked all the trash rooms. Sure enough, I get up to my floor and the door is locked with zero notice as to why.

It was not until the next day that we got notes on our door explaining the trash rooms would be locked for a week. If you're looking to rent, I suggest going through a different management company.

Management's communication skills are poor and it takes constant attempts to reach someone in the office. While we lived in a wonderful apartment, I believe that people should consider other places to rent from in the area.

If you're looking for a new place that maintains their building and the appliances that are in the building this is not the place for you. In total they 8 dryers and 8 washer machines out of the 8 dryers only 2 work and the other 6 have been down for months and the washers 5 out of 8 work and it seems you lose a washer every week. When you have problems with stuff in your apartment it takes a while for them to address it. Melhus apartment management is an absolute joke. They stated they were going to bring a high standard of maintenance to this apartment building when they took over that has been found to be a lie.

I'm a tenant at one of the buildings that Melhus manages. For the most part I do not have many complaints about management - just one. I've called the main office a couple of times in past months to address some questions/concerns (people entering my garage and taking things, parking lot construction, lease renewal info). I am always transferred to the same guy who manages my building.

If I am unable to get a hold of him I will leave a voicemail but my calls are never returned. If I am able to get him on the phone he is usually rude and often seems annoyed by my questions or concerns. I do not expect much from management companies, but customer service/communication skills should be a priority. On a side note - whenever I have worked with Karen she has been awesome at getting back to me in a timely fashion and is incredibly nice.

Outside temperature gets down to -20 and the heat goes out during the night in my apartment. Takes them until 2pm to come check on it, which I'm not here. Arrive at 8pm and thermostat still reads well below 60 (same as when I left) so I call them again. When the tech came, he said everything was working they just had to turn up the building boiler after others complained as well and it would take a while longer for it to warm up enough to notice.

They did bring a space heater after my second complaint. No apologies, and to think it was in their control why we, and others, didn't have enough heat to even be remotely comfortable. And now I'm going into the second night cold because they didn't give us enough boiler throttle the first time. This happened last year in a similar manner as well when the first hard cold hit. Take it or leave it, that's just my experience.

The best management company is one that is invisible except for when you need them, and that's what Melhus has been for me. I've lived in a Melhus managed property for 3 years now and would recommend them to anybody in the area.